Books
Design that Cares:
Planning Health Facilities
for Patients and Visitors 3rd edition
Directional Sense:
How to Find Your Way Around
Design that Cares: Planning Health Facilities for Patients and Visitors, 3rd edition
Janet R. Carpman and Myron A. Grant
With a Foreword by Debra Levin, EDAC, President and CEO, The Center for Health Design
Jossey-Bass 2016
The award-winning, essential textbook and guide for understanding and achieving customer-focused, evidence-based health care design excellence. This updated third edition includes new information about how all aspects of health facility design – site planning, architecture, interiors, product design, wayfinding & graphic design, and others – can meet the needs and reflect the preferences of customers: patients, families, and visitors, as well as staff. The book takes readers on a journey through a typical health facility and discusses, in detail, at each stop along the way, how design can demonstrate care both for and about patients and visitors. Design that Cares provides the definitive roadmap to improving customer experience by design.
AWARDS
Applied Research Award: Progressive Architecture
Best of Category Research Award: ID, The Magazine of International Design
REVIEWS
“The most comprehensive blueprint yet drawn for tailoring the design of Health Care facilities . . . to the measure of the people they most intimately affect.”
– Architectural Record
“A breakthrough in the health care field. I hope designers will use it as a guide and academics as a stepping stone to further research in the healthcare field.”
– Interiors
“A substantial contribution to architectural theory in its questioning of traditional design methods.”
– Progressive Architecture
“It should inspire designers and researchers alike . . . The authors offer us an example of design that is willing to take up the mess of being human and make it better.”
– ID, The Magazine of International Design
Directional Sense: How to Find Your Way Around
Janet R. Carpman and Myron A. Grant
With a Foreword by Richard Saul Wurman, Founder of TED Conferences
Institute of Human Centered Design 2012
Were you born with no sense of direction? Does the mere thought of navigating twisting hospital corridors, deciphering cryptic expressway signs, or fumbling with cumbersome maps fill your heart with dread? If so, you need this trusty guidebook, which explains that finding your way around is a learnable skill, not a mysterious instinct you’re doomed to live without.
A lighthearted introduction to the ins and outs of wayfinding, it provides step-by-step guides to following signs, reading maps, recognizing landmarks, using GPS devices, and more. Along with anecdotes describing how everyone gets lost at times and photos showing how being turned around is not always your fault, Directional Sense offers a wealth of practical advice to help you confidently get from here to there and back!
AWARDS
Winner, “Self-help” category, National Indie Excellence Awards (2013)
Winner, “Self-help” category, Next Generation Indie Book Awards (2013)
REVIEWS
“In a work that is timely, well organized, clearly articulated, and vividly illustrated, professional wayfinding consultants Janet Carpman and Myron Grant offer a step-by-step, easy-to-use book on directional planning for people who want to maintain and gain navigational independence. This helpful volume will be an asset to readers of all ages, abilities, and challenges who want to successfully find their way to, from, and around all kinds of places and environments… It is a highly recommended educational and practical resource for all ages. “
– Pamela Kaiser, ForeWord Reviews
“In easy-to-follow chapters, the authors reassure the reader that everyone gets lost and explain how to decipher numbers and words, how to read maps and follow signs, how to recognize landmarks, and how to ask directions and re-ask them if need be. . . Directional Sense: How to Find Your Way Around could easily be a text for classroom use. It is well-written, well-organized, and highly useful for all readers. Sooner or later, someone will visit a city or an area and wish they had this book in their backpack. . . [It] should be a classroom must for schools everywhere.”
– Five-Star Review from Readers Favorite
“For directionally challenged people, this book shows not only the light at the end of the tunnel but how to get to and through the tunnel itself.”
– Richard Saul Wurman, Founder of TED Conferences, author of Information Anxiety
“Everyone who has ever been late for an appointment, missed a flight, or stood up a date because they lost their way will find both solace and instruction in this terrific book. It’s chock full of fascinating facts, amusing stories, and practical information to help wayward travelers of all stripes.”
– Colin Ellard, author of You Are Here: Why We Can Find Our Way to the Moon, but Get Lost in the Mall
“Lo and behold, we directionally challenged people (and there are many of us) can learn wayfinding skills – with a little practice – and gain more control in unfamiliar places. It’s a big, complex world out there, but this book helps us take heart and find our way through it.”
– Rebecca Kilgore, jazz vocalist, and frequent traveler
“In highlighting the interdependence of maps, signage, and spatial planning, this book has priceless insights for architects, interior designers, and mapmakers. It’s also a fascinating read for travelers and others who routinely navigate unfamiliar landscapes, indoors or out. A comprehensive (and subtly subversive) guide to design flaws and their consequences, it challenges the perpetrators to shape up or get lost.”
– Mark Monmonier, author of How to Lie with Maps