Wayfinding Services

Reviewing design documents at all stages of building procurement to help ensure that new or renovated buildings will be easy to navigate, and that signs and maps will be effective and easy to understand.

Performing detailed “environmental analyses” of key components of your wayfinding system – such as circulation, signage, colors, landmarks, and lighting – reporting findings, and making preliminary recommendations.

Conducting “user analyses:” interviews, focus groups, and surveys – with customers, staff, managers, and administrators – to learn how well your wayfinding system is working and how it can be improved. 

Providing detailed recommendations, priorities, and cost estimates for design, operations, and technology that will improve your interior and exterior wayfinding system.

Designing directional and identification signs. Creating sign location plans and associated messages that identify every wayfinding sign, including sign type, location, messages, and arrows. 

Designing You-Are-Here maps, Emergency Egress maps, website maps, handheld maps, and specialized maps.

Putting together operational programs that support your wayfinding system, including training staff, communicating directions-related pre-visit information, and managing the wayfinding system itself as circumstances inevitably change.

Analyzing the fit between your goals, user needs, and wayfinding technology products (such as digital signage, interactive maps, kiosks, and smartphone apps). 

Recommending improvements to the wayfinding-related information on your website.